This page forms part of our Terms & Conditions.
Almost everything we make is printed or personalised for one customer, so what we can cancel depends on how far your order has gone.
Made for You products (personalised notebooks, diaries, calendars and doodle pads): you can cancel for a full refund until your order goes into production, which is normally within 24 hours of payment. After that, your name or design is already on the product and we can't resell it, so the order can't be cancelled.
Order-portal orders (visiting cards, letterheads, stationery, The Legal Edit and The CA Edit): we send you a proof before anything is printed. You can cancel any time before you approve the proof — if you've already paid, we refund you in full. Once you approve the proof, the job goes to press and can't be cancelled.
Corporate, security printing and publishing work placed on a written quote: cancellation terms are set out in your quote. Unless the quote says otherwise, if you cancel after we've bought special materials or started production, we refund your advance minus the cost of the work already done and materials already bought, and we'll show you that cost.
If your order arrives damaged, has a printing defect, or isn't what you ordered or approved, we'll put it right at no cost to you:
Once we've confirmed the problem, usually within 2 working days, you choose: a free reprint of the affected items, or a full refund for them.
Because each order is produced for you, we can't accept returns or give refunds for:
Approved refunds go back to the account or card you paid from, through the same gateway (Cashfree Payments or Razorpay). We start the refund within 2 working days of approving it. Your bank or card issuer then usually takes 5–7 working days to credit it. UPI refunds are often faster. We'll email you when the refund is issued, with its reference.
We don't refund in cash or to a different account, so there's no risk of a refund reaching the wrong person.
If money left your account but the payment shows as failed, or you were charged twice for the same order, you don't need to do anything. The gateway reverses a failed payment automatically, usually within 5–7 working days, and we refund any duplicate payment in full as soon as we spot it. If you'd like us to check, send us your order reference and the transaction ID from your bank or UPI app.
We deliver across India through trusted courier partners.
If a parcel is lost in transit, we reprint and resend it, or refund you in full. If a parcel comes back to us because the address was incomplete or nobody was there to receive it, we can resend it for the cost of the extra delivery.
To cancel an order, report a problem, or ask about a refund, contact us with your order reference (it starts with P24- and is in your confirmation email):
We reply within one working day.
Prints24x7 is operated by Quiinkit Infotech Pvt Ltd, Gurugram, Haryana, India. For questions about this policy, write to reachus@prints24x7.com.
